The City of Charlotte City Clerk’s Office is seeking a Records Program Manager who has knowledge and experience in records and information management, program development and improvement. The ideal candidate will have knowledge of relevant public records laws and best practices, be an analytical thinker who is a self-starter capable of working to lead cross-departmental teams and able to effectively manage changing priorities. The successful candidate must have knowledge and experience in working with technology solutions used in records management and retrieval, while having excellent leadership, communication, coaching and team building skills with a strong customer-service orientation.
Job Description The Citywide Records Program Manager job has two components: 1) Oversee the continued development, administration and implementation of the citywide public records request program including: •Managing the citywide records request process, which includes tracking and recording public records requests, and working directly with requesters to facilitate their request •Coordinating with the appropriate departmental liaisons, city management and communications staff, to ensure fulfillment of records requests •Consistently seeking ways to improve efficiency, transparency, and responsiveness by analyzing data and process
2) Oversee the continued development, administration, and implementation of the Citywide records management program including: •Identifying areas of need in order of priority to maintain and improve the preservation, storage, retention, and disposition of records as specified by Federal, State and Municipal regulations •Working with departmental liaisons and their records management teams to provide hands on coaching, training and guidance in the area of records management •Seeking opportunities for organization-wide efficiencies through the use of current technology options •Moving the organization forward from policy to process, working closely with upper management on scope and direction and throughout various levels of the organization on aspects of the program •Creating a standard of consistency across all departments in records management practices •Planning, budgeting, and managing the citywide program
Graduation from an accredited four-year college or university with major course work in a field related to history, political science, library science, information science or other related field plus three (3) years of experience in records management. Records-related certification and/or paralegal experience preferred.
The Office of the City Clerk
The City of Charlotte maintains a Council-Manager form of government and as such, the City Clerk is one of three City employees who is directly appointed by the Mayor and City Council. The City Clerk's Office provides services that connect citizens to their government and maintains a recorded history of government actions. These services include Mayor and Council a...ssistance, records management and research, boards and commissions, and customer service to both internal and external customers.